Frequently Asked Questions
Q: How do we place orders?
A: Unless is a customized order else we preferably accept online orders for better monitoring and paperless.
As our products are 100% handmade and some times bake in rental baking studio, we encourage customers to place orders in advance to avoid disappointment.
Depends on the quantity, the products are prepared 2-4 business days before delivery to ensure freshness.
Appreciate full payment before we can proceed.
Q: Do you have delivery service?
A: Our delivery is outsourced to a third party. We will provide the airwaybill number for tracking.
A standard service of 1~3 business days after pick-up ->warehouse->delivery.
We always ensure the products are delivered on time or 1~2 business days earlier. ( No weekend delivery to offices)
Once the products are at warehouse, we cannot re-schedule the delivery date. The customer will have to liaise directly with the courier for re-scheduling.
The delivery company charges min $10 per trip, depending on the weight and parcel size.
We will waive the delivery charge for orders exceeding $500 but deliver to one location.
Q: Do you sell items individually? Or are you able to pack them individually?
A: All products are packed as indicated. We do provide alternative packaging as per customer's requirements.
Q: Are your products Halal certified?
A: No, our products are not Halal certified. However, all our items contain No Pork. No Lard. ( Except for the pork floss)
Q: Payment?
A: Accept PayPal/ All major credit cards/Wire Posb Saving :020-18127-3
Q: Do you accept exchanges or refunds?
A: Due to hygiene considerations, all products sold are non-refundable and non-returnable. We do not accept exchange of products. Please seek clarification with us should you have any questions regarding our products.Unless the product is unavailable else we will refund 100%.
ACCURACY OF CONTENT
From time to time, the Site may include information that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Bakinpassion reserves the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).
Last updated: 30 Dec, 2015